2995 OR-66, Ashland, OR 97520

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Office hours are Monday – Friday, 9 am to 3 pm.

We are CLOSED FOR HOLIDAYS.

541-891-8482

You can pay online via ACH, debit, or credit card through our secure payment portal.

First-time users will be prompted to create an account.

We encourage tenants to set up auto-pay to avoid late fees.

You may also pay by check during office hours or place it in the drop box outside the office.

If you're unsure how to set up online payments, contact our office—we’re happy to walk you through it.

A valid government-issued ID, such as a driver’s license, passport, or state ID, is required.

You may store household goods, equipment, and personal property that is legal, non-hazardous, and non-perishable.

Not permitted:

• Flammable, explosive, or hazardous materials
• Perishable food or organic matter
• Live plants or animals
• Stolen or illegal items

This is not a complete or exhaustive list and is more exemplary. When in doubt, please ask our office before storing an item.

All tenants are required to have insurance coverage for the contents of their storage unit. You have two options:

• Enroll in GoodShield, a tenant protection plan offered during online registration
• Upload proof of renters or homeowners insurance with your own provider

Proof of coverage is required before move-in.

If you have questions about coverage requirements or how to upload proof, contact us—we’re happy to help.

Please notify our office as soon as you notice an issue by email or phone. Also please indicate if it’s an emergency if it’s over the weekend. Timely notice helps prevent minor issues from becoming larger problems. We aim to respond promptly and will follow up with you regarding further steps and any needed inspections or repairs.

Gate access is from 6 am to 9 pm everyday of the year, so long as your rent is current. Please note that access may be temporarily restricted during maintenance, emergencies, or extreme weather events.

Storage units are for storage only. While you may store business inventory or equipment, units may not be used as offices, workshops, retail spaces, or places where business activities occur.

These guidelines help ensure safety, insurance compliance, and consistency with Oregon zoning and fire regulations. Storage units are not designed or permitted for regular occupancy or commercial operations.

If you’re unsure whether something you plan to store or do is allowed, please reach out to us—we’re happy to talk it through with you.

Late fees and access restrictions will apply as outlined in your lease and in accordance with Oregon law.

We encourage tenants to contact us proactively if you anticipate any payment issues—communication goes a long way.

Please notify us by email, text, or voicemail at least 10 days before the 1st of the month you plan to move out.

• All units are rented month-to-month, and no partial-month refunds are issued.
• To avoid being charged for the next month, your move-out must be completed before the 1st, and notice given by the 20th of the current month.

We appreciate clear communication—it helps ensure a smooth transition for both you and the next tenant.

• For life-threatening emergencies: Call 911 immediately.
• For fire, property damage, or break-ins: Call 911 first, then notify our office.
• For safety or security concerns: Contact our office—unless you feel threatened, in which case call 911 first, then follow up with us.

Your safety is our top priority. If you're ever unsure, err on the side of caution and call 911 first.

Storage rent is charged on a monthly basis and is not prorated once a monthly payment has been made. If rent is paid on the 1st and notice to vacate is given later in the month, the rental period remains in effect through the end of that month.

This policy is standard in the self-storage industry and helps us keep operations consistent and fair for all tenants.